40+ page document for the TCI Taxi Association
Turks & Caicos Islands Transportation Platform
A Comprehensive Guide for the TCI Taxi Association
Presented to: Turks & Caicos Taxi Association
Date: September 3, 2026
Prepared by: TCI Rides Team
Website: tcitransportation.tc
1. Executive Summary
2. The TCI Tourism Opportunity
3. The Problem: Lost Revenue
4. The Solution: TCI Rides
5. How It Works — Rider Booking
6. How It Works — Driver Experience
7. How It Works — Ride Tracking
8. The Recurring Revenue Model
9. Earnings Comparison
10. Weekly Earnings Projection
11. Monthly Earnings Projection
12. Annual Earnings Projection
13. Fee Structure — Who Pays What
14. Official Rate Sheet Integration
15. Airport & Flight Tracking
16. Hotel & Resort Partnerships
17. VIP Taxi Premium Service
18. Community Cab Service
19. Truck Hire Service
20. Scheduled Rides & Reservations
21. Safety & Security Features
22. Driver Verification & Onboarding
23. Driver Dashboard & Tools
24. Earnings & Settlement
25. Driver Support & Disputes
26. Marketing & Guest Acquisition
27. How Guests Find the App
28. Data & Analytics for the Association
29. Regulatory Compliance
30. vs. Traditional Taxi
31. vs. Uber & International Apps
32. Seasonal Revenue Patterns
33. Year-Over-Year Growth
34. Training & Support Program
35. Rollout Timeline
36. Partnership Terms
37. Frequently Asked Questions
38. Next Steps & Contact
39. Appendix A: Rate Sheet
40. Appendix B: Feature Glossary
TCI Rides is a locally built, mobile-first ride-booking platform designed specifically for the Turks & Caicos Islands. It connects residents and visitors with licensed taxi and community cab drivers through a simple smartphone app — bringing modern ride technology to the islands while fully respecting local regulations and the official taxi fare structure established under CAP. 13.01 Road Traffic (2018 revision).
Today, a taxi driver in Providenciales picks up a guest at the airport, drops them at their hotel, and earns a single fare. That guest then stays for a week, wants to visit restaurants, beaches, and attractions — but has no easy way to find and re-book the same trusted driver. The revenue from the rest of that guest's stay is lost. TCI Rides solves this problem by keeping the connection between driver and guest alive for the entire duration of their visit.
We are inviting the Taxi Association and its members to join the platform as partner drivers. This document provides a comprehensive overview of the platform, the transparent fee structure (paid by the guest, not the driver), detailed earnings projections, the official rate sheet integration, safety features, and the partnership model — demonstrating how TCI Rides works with the association rather than around it.
5–7×
More revenue per guest
$0
Driver upfront cost
$3
Platform fee per taxi trip (guest pays)
100%
Official fare compliance
The Turks & Caicos Islands welcomed over 1.9 million visitors in 2023, with the vast majority arriving by air at the Providenciales International Airport (PLS). The average visitor stays between 5 and 7 days, and tourism accounts for the majority of the islands' GDP.
These visitors are digital-first travelers. They research restaurants on their phones, book excursions online, and expect to be able to summon transportation with a tap — just as they do at home. Yet when they arrive in TCI, they discover that booking a taxi requires calling a dispatcher, waiting at a hotel queue, or hailing on the street. The experience feels outdated compared to what they're used to.
This gap between visitor expectations and available service represents an enormous opportunity for licensed taxi drivers. Every guest who arrives wants multiple rides during their stay — to restaurants, beaches, shops, tours, and back to the airport. The demand is there. What's missing is the technology to connect that demand with the existing supply of licensed drivers.
1.9M+
Annual visitors to TCI
5–7
Days per average stay
5–10
Rides needed per guest
Sources: TCI Tourist Board, Caribbean Tourism Organization.
The current taxi model in TCI captures only a fraction of the revenue each guest represents. Here's what happens today:
Day 1: Guest arrives at PLS airport
Driver picks up guest, drives to hotel. One fare earned.
Day 1–6: Guest wants to explore
Wants rides to restaurants, beaches, shops, tours. No easy way to find the same driver. Guest asks hotel concierge, uses a rental car, or walks.
Day 7: Guest departs
Books return taxi through hotel. May or may not be the same driver. Another single fare.
The result: 1–2 fares from a guest who needed 5–10 rides.
A guest spending a week in TCI might spend $250–$500 on transportation. The traditional model captures only $50–$75 of that. The rest goes to rental cars, hotel shuttles, or is simply lost because the guest couldn't find a taxi when they needed one.
TCI Rides is a mobile app that connects guests with licensed TCI taxi drivers — before, during, and after their trip. The guest downloads the app (or uses a web link), enters their pickup and destination, sees the official fare upfront, and gets matched with a nearby licensed driver.
The critical difference: after the ride, the guest can re-book the same driver with two taps. They can also save favorite drivers, schedule rides in advance, and track their driver in real time. The connection between guest and driver persists for the entire stay — turning one airport fare into a week of recurring business.
Guest books in the app
Enters pickup & destination, sees official fare, requests ride
Licensed driver accepts
Nearby driver receives request, accepts, and heads to pickup
Live tracking
Guest watches driver approach in real time, sees ETA and fare
Trip completes
Guest pays fare + fee, rates driver, and can re-book for next trip
Here's what the guest sees when they book a ride. The interface is clean, simple, and available in English, Spanish, and Haitian Creole — matching the diverse visitor base of the Turks & Caicos Islands.
Good afternoon 👋
PICKUP
Grace Bay Club
DROPOFF
Coco Bistro
Airport mode available
Step 1: Enter destination
Choose your ride
2.3 km · ~6 min
Community Cab
Shared ride
$6
fee +$1
Taxi
Official flat fare
$14
fee +$3
VIP Taxi
Premium 1.5× fare
$21
fee +$5
💡 Guest pays fare + fee. Driver keeps the fare.
Step 2: Choose ride type
Driver arriving
3 min
Marcus D.
⭐ 4.9 · Toyota Sienna · #TC-2847
Call
📞
✓ Fare locked at $17 · Pay cash or card
Step 3: Driver en route
The guest opens the app and enters their pickup and destination. Popular locations (hotels, restaurants, beaches, airport) are pre-loaded for quick selection.
The app shows available ride types with the official fare for each — calculated automatically from the Providenciales taxi rate sheet. The guest selects Taxi, VIP Taxi, or Community Cab.
The request is broadcast to nearby licensed drivers. The first driver to accept gets the ride. The guest sees the driver's name, photo, vehicle, and live ETA on a map.
The fare is locked at the time of booking. No surprises, no haggling, no disputes. The guest pays cash or card directly to the driver at the end of the trip.
Drivers use a separate driver app with a simple dashboard. They go online and offline whenever they want — no shifts, no quotas. When a request comes in, they see the pickup, destination, and fare before accepting.
You're online
Today
$142
8 trips
This week
$880
40 trips
Incoming request
Grace Bay Club → Coco Bistro
2.3 km · $17 total
⏱ 15s to accept
Driver dashboard — online & available
Weekly earnings
40 trips · Avg $22/trip
📊 18 trips from re-booked guests this week
Weekly earnings summary
Go online anytime
Toggle online/offline with one tap. Only receive requests when you're ready to drive.
See full trip details
Before accepting, see pickup, destination, distance, and total fare. No blind trips.
Track earnings live
Daily and weekly earnings update in real time. See exactly how much you've made.
15-second accept window
Requests show a countdown. Accept or decline — missed requests are logged for review.
Once the driver picks up the guest, the app provides live GPS tracking for the entire trip. Both driver and guest can see the route, ETA, and locked fare. When the trip ends, the guest pays and rates the driver — and can immediately re-book for their next trip.
● Trip in progress
Marcus D.
⭐ 4.9
💬 Chat · 📞 Call
Fare (locked)
$17.00
Payment
💵 Cash
2 min to destination
Trip in progress — live tracking
Grace Bay Club → Coco Bistro
Total collected
$17.00
$14 fare + $3 fee (guest paid)
Rate your driver
🔁 Book Marcus again for your next trip?
Trip complete — rate & re-book
🔁 The re-booking feature is the key revenue driver
After each trip, the guest sees a "Book Again" button. One tap re-books the same driver for their next trip — whether that's dinner tonight, a beach run tomorrow, or the airport return at the end of the week. This is how one airport pickup becomes a week of recurring fares.
Today, a taxi picks up a guest at the airport, drops them at the hotel, and that's the last fare earned from that guest. But the average visitor stays in Turks & Caicos for about a week — and they want to explore. They need rides to restaurants, beaches, attractions, shopping, and back to their hotel every day. That's 5–7 days of rides from a single guest that traditional taxi drivers never see.
1
Ride today
(airport → hotel)
5–10
Rides per guest
with the app
5–7×
More revenue
per guest
With TCI Rides, the same guest who arrived at the airport can book the same trusted driver again and again — for dinner runs, island tours, beach hops, and their return trip. The app keeps the connection alive for the entire stay, turning one airport fare into a week of recurring business.
Here's a realistic comparison for a Providenciales taxi driver over a single week during tourist season. Same driver, same car, same official fares — the only difference is whether guests can find and re-book you through the app.
After the airport drop-off, the guest is gone. You wait in hotel queues and hope for the next hail.
+$630 more every week — from guests you already picked up.
Let's break down the weekly projection in more detail. This assumes a single driver working typical tourist-season hours in Providenciales, using official CAP. 13.01 fares.
| Trip Type | Trips | Avg Fare | Fee (Guest) | Driver Earns |
|---|---|---|---|---|
| Airport → Hotel | 5 | $30 | $3 | $150 |
| Re-booked by guests (dinner, beach, shopping) | 18 | $22 | $3 | $396 |
| New app bookings (hotels, walk-ups) | 12 | $20 | $3 | $240 |
| Return to airport | 5 | $28 | $3 | $140 |
| TOTAL (40 trips) | 40 | — | $120 | $880 |
Note: The $120 in platform fees is paid by guests on top of the fare. The driver collects $1,000 total from guests and remits $120 to the TCI Rides office, keeping $880.
Extrapolating the weekly projection across a full month (4.3 weeks), here's what a single driver can expect to earn during peak tourist season:
$3,784
Monthly net earnings (peak season)
172
Trips per month
$22
Avg earnings per trip
Monthly breakdown:
That's an extra $2,700+ per month — from guests the driver already picked up, with no extra hours, no extra fuel for dead miles, and no waiting in queues.
TCI has a peak season (December–April) and a shoulder/off season (May–November). Here's a realistic annual projection accounting for seasonal variation:
| Period | Weeks | Trips/wk | Weekly Net | Period Earnings |
|---|---|---|---|---|
| Peak season (Dec–Apr) | 21 | 40 | $880 | $18,480 |
| Shoulder season (May–Jul) | 13 | 25 | $550 | $7,150 |
| Off season (Aug–Nov) | 18 | 15 | $330 | $5,940 |
| ANNUAL TOTAL | 52 | ~28 avg | — | $31,570 |
vs. traditional taxi: ~$13,000/year
With TCI Rides, the same driver earns an estimated $31,570/year — more than double the traditional model, simply by staying connected to guests for the duration of their stay.
Drivers never pay out of pocket. The platform fee is added on top of the official fare and paid by the guest — not the driver. The driver collects the full amount (fare + fee) from the guest at the end of every trip, then remits only the small fee portion to the TCI Rides office. There are no monthly subscriptions for drivers and no hidden charges.
The platform fee varies by service type and is always paid by the guest on top of the official fare:
| Service | Description | Fee (Guest Pays) |
|---|---|---|
| Community Cab | Shared-ride public transport | $1.00 |
| Taxi | Standard licensed taxi (official flat fares) | $3.00 |
| VIP Taxi | Premium taxi (1.5× official fare) | $5.00 |
How it works: The guest pays the official fare + the platform fee directly to the driver (cash or card) — the driver never covers the fee. The driver then remits only the accumulated fee portion to the TCI Rides office when the balance reaches $100, or every 100 trips — whichever comes first. Drivers are blocked from receiving new requests until the balance is settled, ensuring the platform remains sustainable.
Already built in — no paper rate sheet needed
We have already digitized the official Providenciales taxi fare matrix from CAP. 13.01 Road Traffic (2018 revision) directly into the app. When a guest enters a pickup and destination, the app automatically looks up the correct official flat fare between those two zones — Grace Bay, Airport, Leeward, Turtle Cove, Blue Hills, and more. Drivers always charge the government-approved rate, guests see the price upfront, and there's no need to carry or argue over a paper rate sheet. The association's tariff is enforced automatically on every trip.
The app currently covers all official Providenciales taxi zones, including:
The full zone-to-zone fare matrix is stored in the app's database and can be updated by the association at any time. If the government revises the rate sheet, we update the app — every driver and guest automatically uses the new rates.
Airport pickups are a core use case. TCI Rides includes built-in flight tracking so drivers know exactly when a guest's flight lands — even if it's early or delayed.
Flight number entry
Guest enters their flight number when booking. The app tracks the live arrival time.
Auto-adjust pickup time
If the flight is delayed, the pickup time adjusts automatically. No waiting, no missed connections.
Meet & Greet option
Guest can request a name sign at arrivals. Premium service for VIP and hotel guests.
Fast Track add-on
Guests can request Fast Track immigration service. Driver coordinates with the Fast Track team.
For drivers, this means no more waiting at the airport for guests whose flight is delayed. The app tells you when to leave. For the association, it means every airport pickup is tracked, logged, and assigned to a licensed driver — not an unlicensed operator.
Hotels and resorts are a primary source of ride requests. TCI Rides is designed to integrate seamlessly with hotel concierge desks:
Pre-loaded hotel locations
Every major hotel and resort in Providenciales is pre-loaded as a pickup/dropoff option. Guests select their hotel by name — no address typing.
Concierge web link
Hotel concierges can send guests a booking link via SMS or WhatsApp. The guest books a ride without even downloading the app.
Preferred driver system
Hotels can designate preferred drivers for their guests. When a hotel guest books, the request goes to the hotel's preferred driver first.
Hotel ride reports
Hotels receive monthly reports showing how many of their guests used the service, average wait times, and satisfaction ratings.
VIP Taxi is a premium service tier that allows drivers to earn more per trip by offering a higher level of service. VIP Taxi fares are calculated at 1.5× the official taxi flat fare, and the platform fee is $5/trip (paid by the guest).
Premium vehicles
Newer, well-maintained vehicles. SUVs and luxury sedans.
Top-rated drivers
Only drivers with 4.8+ ratings qualify for VIP service.
Meet & Greet included
Driver holds a name sign at arrivals for airport pickups.
Complimentary water
Bottled water and phone chargers available for guests.
Earnings example: An airport-to-Grace-Bay trip that costs $30 as a standard taxi earns $45 as a VIP Taxi. The guest pays $45 + $5 fee = $50. The driver keeps $45.
Community Cab is the shared-ride public transportation tier, designed for local residents and budget-conscious travelers. Fares are flat per passenger based on distance tiers, in accordance with the TCI Road Traffic (Amendment) Act.
| Distance | Fare per Passenger | Platform Fee (Guest) |
|---|---|---|
| Short (up to 5 km) | $5.00 | $1.00 |
| Medium (up to 15 km) | $7.00 | $1.00 |
| Long (15+ km) | $9.00 | $1.00 |
Community Cab drivers can carry multiple passengers per trip, making each trip more efficient. The $1 platform fee is the lowest of all service tiers, keeping shared rides affordable for residents.
For cargo transport, TCI Rides includes a Truck Hire tier. This serves construction sites, furniture deliveries, and large-item transport needs across the islands.
Standard truck hire
Flatbed or pickup truck for general cargo transport. Platform commission: 10% of fare.
Truck with forklift
Heavy items requiring forklift assistance. Higher fare tier, same 10% commission.
Cargo description
Guests describe what they're moving. Drivers see the description before accepting.
Multi-stop support
Pickup from one location, deliver to multiple drop-off points in a single trip.
Truck hire uses a percentage-based commission model (10%) rather than a flat fee, since truck fares vary widely based on cargo and distance.
Guests can schedule rides in advance — perfect for airport departures, dinner reservations, and tour pickups. Drivers see scheduled rides in their dashboard and can plan their day around them.
Guest books a ride for a future date and time (e.g., airport return on Friday at 6 AM).
The request appears in nearby drivers' dashboards as a scheduled reservation.
A driver confirms the reservation. Both guest and driver receive a reminder notification before the pickup time.
At the scheduled time, the driver goes to the pickup location. The guest is notified the driver is on the way.
If the guest's plans change, they can modify or cancel up to 1 hour before the scheduled time with no penalty.
Safety is the foundation of TCI Rides. Every ride is tracked, every driver is verified, and both drivers and guests have access to emergency features.
Panic button
Both driver and guest have a panic button that alerts the admin team with live GPS location.
Live GPS tracking
Every trip is tracked in real time. The route, pickup, and destination are logged.
Driver verification
Only licensed, association-approved drivers are activated. License and insurance are verified.
Driver photo
Guests see the driver's photo and vehicle before pickup. No surprises at the door.
In-app chat
Driver and guest can communicate through the app without sharing phone numbers.
Two-way ratings
Guests rate drivers, drivers rate guests. Low-rated users are reviewed and removed.
Only licensed, association-approved drivers are activated on the platform. The onboarding process is designed to reinforce the licensing system, not bypass it.
Driver downloads the app and submits an application with their taxi license number, vehicle details, and contact info.
The Taxi Association confirms the driver is licensed and in good standing. Only then is the account activated.
Once approved, the driver toggles online and starts receiving ride requests immediately.
The association has full control over who is approved. If a driver's license is revoked or they are removed from the association, their TCI Rides account is deactivated the same day.
The driver app includes a full-featured dashboard with everything a driver needs to manage their business:
Online/offline toggle
Go online and offline with one tap. Only receive requests when you're ready.
Live earnings tracker
See today's and this week's earnings in real time, including trip count and average fare.
Trip history
Full log of every trip with pickup, destination, fare, and guest rating.
Scheduled rides
See upcoming reservations and plan your day around them.
Missed request log
See requests you missed while online — so you never lose track of opportunities.
In-app chat
Communicate with guests without sharing your phone number.
Navigation
Turn-by-turn directions to pickup and destination, built into the app.
Fee settlement
See your current fee balance and settle with the office in one tap via Stripe.
The driver app provides complete transparency into earnings and fee settlement. Drivers always know exactly how much they've earned and how much they owe.
How earnings work:
1. Guest pays fare + platform fee directly to driver (cash or card) at end of trip
2. Driver keeps the full fare; the fee is tracked as "commission owed" to the platform
3. When the owed balance reaches $100 (or every 100 trips), driver settles via the app
4. Settlement is processed securely through Stripe — no office visits required
5. Driver receives a receipt and the balance resets to zero
Full ledger transparency
Every trip, every fee, and every settlement is recorded in a permanent ledger that the driver can view at any time. This simplifies tax reporting and income verification.
Drivers have direct access to the TCI Rides support team for any issue — from rider disputes to technical problems.
Direct support line
Drivers can call or message the support team directly from the app.
Dispute resolution
If a guest disputes a fare or leaves an unfair rating, the support team investigates and resolves it.
No-show protection
If a guest no-shows, the driver is compensated for the trip to the pickup location.
Technical support
App not working? The team troubleshoots remotely and gets you back online fast.
TCI Rides handles marketing to bring guests to the platform — drivers don't need to do their own marketing. Here's how we reach visitors:
App Store presence
The app is listed on the Apple App Store and Google Play Store, searchable for 'TCI taxi', 'Turks Caicos rides', etc.
Web booking
Guests can book rides through the website without downloading the app — perfect for one-time users.
Hotel partnerships
We partner with hotels to provide booking links in welcome packets, room directories, and concierge desks.
Airport presence
QR codes at the airport and tourism kiosks direct arriving guests to download the app.
Google Ads
Targeted advertising reaches travelers searching for TCI transportation before they arrive.
Tour operator partnerships
Tour operators and excursion companies recommend the app to their guests for getting around.
Here's the typical guest journey — from planning their trip to booking their first ride:
Before arrival
Guest searches 'taxi Turks and Caicos' on Google. Sees the app ad or website. Downloads the app or saves the web link.
At the airport
Guest sees a QR code at the arrivals hall or tourism kiosk. Scans it to open the app and book their first ride to the hotel.
At the hotel
Hotel concierge recommends the app. Guest already has it installed from the airport QR code.
During the stay
Guest opens the app to book rides to restaurants, beaches, and attractions. Re-books the same driver each time.
Departure
Guest schedules their return airport ride through the app. Driver arrives on time. Guest rates and leaves a review.
The Taxi Association gets access to aggregate data that helps inform policy and planning — without compromising individual driver or guest privacy.
Trip volume
Total rides per day, week, and month — by island and by zone.
Popular routes
Most-requested pickup and dropoff zones, helping identify where demand is concentrated.
Peak hours
When demand is highest, so the association can ensure enough drivers are available.
Fare revenue
Total fares collected across all drivers — a measure of the platform's economic impact.
Driver performance
Average ratings by driver, helping identify training needs and top performers.
Growth trends
Month-over-month and year-over-year growth in rides and revenue.
All data is aggregated and anonymized. Individual driver earnings and guest information are never shared without consent.
TCI Rides is built to support — not undermine — the regulatory framework of the Turks & Caicos Islands.
Official fare enforcement
The app uses the official CAP. 13.01 taxi fare matrix. Drivers cannot charge above or below the official rate. The tariff is enforced automatically.
Licensed drivers only
Only drivers with a valid TCI taxi license, approved by the association, are activated. Unlicensed operators cannot use the platform.
Vehicle compliance
Vehicle information (plate, model, capacity) is recorded and verified during onboarding.
Government coordination
We work with the Ministry of Tourism and the Taxi Commission to ensure the platform operates within all local regulations.
Audit trail
Every trip is logged with timestamp, route, fare, and driver — creating a complete audit trail for regulatory review.
| Feature | Traditional Taxi | TCI Rides |
|---|---|---|
| Fares | Official rate (manual) | Official rate (automatic) |
| Guest re-booking | Not possible | One-tap re-book |
| Airport flight tracking | No | Yes — live ETA |
| Live GPS tracking | No | Yes |
| Scheduled rides | Phone call only | In-app scheduling |
| Payment methods | Cash only | Cash or card |
| Driver earnings/week | ~$250 | ~$880 |
| Driver upfront cost | $0 | $0 |
| Marketing | Self-promotion | Handled by platform |
| Dispute resolution | Driver handles alone | Platform support team |
| Trip logging | Paper logbook | Digital, automatic |
| Safety features | Limited | Panic button, tracking, verification |
Why not just use Uber? Because Uber doesn't operate in TCI — and even if it did, it wouldn't respect the local regulatory framework the way TCI Rides does.
| Feature | Uber / Lyft | TCI Rides |
|---|---|---|
| Operates in TCI | No | Yes — built for TCI |
| Official CAP. 13.01 fares | No — sets own prices | Yes — enforced |
| Licensed taxi drivers only | No — anyone can drive | Yes |
| Association partnership | No | Yes |
| Local support team | None | Based in TCI |
| Multi-language (EN/ES/HT) | Limited | Yes |
| Airport flight tracking | Basic | Full integration |
| Community Cab tier | No | Yes |
| Truck hire tier | No | Yes |
| Revenue stays in TCI | Extracted offshore | Stays local |
TCI tourism has clear seasonal patterns. TCI Rides helps drivers maximize earnings in peak season and maintain steady income in the off season.
Peak (Dec–Apr)
$880/wk
High tourist volume. Full schedule. Maximum re-booking.
Shoulder (May–Jul)
$550/wk
Moderate tourism. Regular bookings from hotels and residents.
Off (Aug–Nov)
$330/wk
Lower volume. Local residents and repeat visitors sustain demand.
Even in the off season, TCI Rides generates more income than the traditional model because the app captures local resident demand (Community Cab) and scheduled rides that traditional taxis miss.
As TCI Rides grows its user base and hotel partnerships, each driver's earnings potential increases year over year — without the driver doing anything different.
| Year | App Users | Hotel Partners | Trips/wk (avg) | Annual Earnings |
|---|---|---|---|---|
| Year 1 | 2,000 | 5 | 28 | $31,570 |
| Year 2 | 5,000 | 12 | 35 | $39,520 |
| Year 3 | 10,000 | 20 | 42 | $47,460 |
As more guests download the app and more hotels partner with us, each driver receives more requests per week — meaning more earnings with the same effort. The network effect benefits every driver on the platform.
We provide comprehensive training to ensure every driver is comfortable using the app from day one.
App training session
1-hour hands-on session covering the driver app, accepting requests, navigation, and earnings tracking.
Driver guide
Printed and digital quick-reference guide with step-by-step instructions and FAQs.
Video tutorials
Short video walkthroughs of every feature, accessible anytime from the app.
Ongoing support
Monthly check-ins and a direct support line for any questions or issues.
Best practices
Tips from top-earning drivers on maximizing re-bookings and ratings.
Language support
Training materials available in English, Spanish, and Haitian Creole.
Here's the proposed timeline for onboarding the Taxi Association and its members:
Association meeting & agreement
Present the platform, review the fee structure, and sign the partnership agreement. Address any concerns.
Driver recruitment & onboarding
Association approves drivers. Drivers download the app and complete the application. Accounts are activated.
Training program
Group training sessions for all approved drivers. Distribute quick-reference guides and set up support contacts.
Soft launch
Platform goes live for a small group of drivers and hotels. Monitor performance, gather feedback, and fix issues.
Full launch
All approved drivers are online. Marketing campaign begins. Airport QR codes and hotel partnerships go live.
First review
Review earnings data, driver feedback, and guest ratings. Adjust as needed. Plan expansion to other islands.
The partnership between TCI Rides and the Taxi Association is built on transparency and mutual benefit. Key terms:
The Taxi Association retains full control over driver approval and revocation.
The official fare matrix is enforced by the app. Any rate changes by the government are updated in the app within 48 hours.
Platform fees are paid by guests, not drivers. The fee structure is transparent and can be reviewed by the association at any time.
The association receives aggregate ridership data (volume, routes, peak hours) on a monthly basis.
Individual driver and guest data is private and never shared without consent.
The partnership can be terminated by either party with 90 days' notice.
Any disputes between the association and the platform are resolved through direct negotiation, with the Taxi Commission as mediator if needed.
Q: Do I have to pay to join?
A: No. There is no signup fee, no monthly subscription, and no equipment to buy. The platform fee is paid by the guest on top of the fare — you never pay out of pocket.
Q: Can I still take street hails and hotel queue pickups?
A: Absolutely. The app is an additional source of requests. You can accept app rides when you're online and take street hails when you're offline. There's no exclusivity requirement.
Q: What if a guest doesn't pay?
A: If a guest refuses to pay, the support team investigates. The driver is compensated for the trip. Repeat offenders are banned from the platform.
Q: Do I have to work certain hours?
A: No. You go online and offline whenever you want. There are no shifts, no quotas, and no minimum hours.
Q: What if the app stops working?
A: Contact the support team directly from the app. If it's a system-wide issue, we communicate with all drivers via SMS and fix it as fast as possible.
Q: Can the association change the fees?
A: The fee structure is agreed jointly. Any changes require consultation with the association. Drivers are notified 30 days in advance of any change.
Q: What about guests who don't have smartphones?
A: Guests can book through the website without downloading the app. Hotel concierges can also book on behalf of guests.
Q: Is my earnings data private?
A: Yes. Your individual earnings are visible only to you and the admin team for settlement purposes. The association sees only aggregate, anonymized data.
We welcome the Taxi Association as a founding partner. Here's how to get started:
Schedule a demo session — we'll show the app live and answer questions
Review and sign the partnership agreement
Provide the list of approved drivers for onboarding
Schedule training sessions for your members
Launch together and start earning
🌐 tcitransportation.tc
Contact the TCI Rides team to schedule your demo session.
The following zones are currently integrated into the app's fare calculation engine. The full zone-to-zone fare matrix follows the official CAP. 13.01 Road Traffic (2018 revision) tariff.
The app automatically determines the correct fare based on the pickup and dropoff zones. Half-fare applies for additional passengers beyond the first, per the official tariff. The association can request additions or changes to the zone list at any time.
Community Cab
Shared-ride public transport tier. Flat fare per passenger by distance.
Taxi
Standard licensed taxi. Official flat fare between zones.
VIP Taxi
Premium taxi service at 1.5× the official fare. Includes Meet & Greet.
Truck Hire
Cargo transport service. Percentage-based commission.
Platform Fee
Flat fee per trip, paid by the guest on top of the fare. $1/$3/$5 by tier.
Re-booking
Guest's ability to book the same driver again with one tap after a trip.
Meet & Greet
Driver holds a name sign at airport arrivals for guest pickup.
Fast Track
Expedited immigration service add-on for airport arrivals.
Flight Tracking
Live monitoring of guest's flight arrival time for airport pickups.
Scheduled Ride
A ride booked in advance for a specific date and time.
Panic Button
Emergency alert feature that sends GPS location to the admin team.
Surge Pricing
Time-of-day demand multiplier for metered rides (not applied to flat fares).
Fee Settlement
The process of remitting accumulated platform fees to the office via Stripe.
Driver Ledger
Permanent record of every trip, fee, and settlement for each driver.
Association Dashboard
Aggregate data view available to the Taxi Association.
Concierge Link
Web booking link that hotels can send to guests via SMS/WhatsApp.
TCI Rides · Turks & Caicos Islands Transportation Platform
tcitransportation.tc · 2026 · Partnership Proposal v2.0
This document contains forward-looking projections based on realistic assumptions. Actual earnings may vary based on season, driver availability, and market conditions.